Refund policy

Returns and Refunds Policy

Return Period
You have 14 days after receiving your item to request a return.

Return Conditions
To be eligible for a return, the item must:

  • Be in the same condition in which it was received
  • Show no signs of use
  • Include the original tags
  • Be returned in the original packaging
  • Be accompanied by the receipt or proof of purchase

T

Submit a Return Request

Click the profile icon in the store menu and then request a return.

Sign in to your account:

  • In the “Email” field, enter your email address and click “Continue”.
  • Open the email sent by our store and copy the six-digit verification code included in the message.
  • Return to the online store and enter the six-digit verification code.

Request a return:

  • Click “Request Return” for the order you wish to return.
  • If your order contains more than one item, select the products you want to return.
  • Choose a reason for the return and add a note for the store.
  • Click “Request Return.”

If your return request is approved, you will receive a confirmation email. After the confirmation email has been sent, you have 7 days to ship the item(s) you wish to return and provide the shipment tracking number. Once the returned product has been received and verified to be in the condition described above, your refund will be processed.

Return shipping costs are the responsibility of the customer.

_______________________________________________________________________________

Damaged or Incorrect Items
Please inspect your order upon reception.
If the item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.

______________________________________________________________________________

Non-Returnable Items
We do not accept returns for the following items:

  • Custom products (such as special orders or personalized items)
  • Sale items
  • Gift cards

______________________________________________________________________________

Exchanges
To exchange an item, you must first return it.
Once the return is approved, you may place a new order for the desired item.

_____________________________________________________________________________

Right of Withdrawal (European Union)
If your order is shipped to a European Union country, you have the right to cancel or return your order within 14 days, for any reason and without justification.

The same return conditions apply: unused, with tags, original packaging, and proof of purchase.

_____________________________________________________________________________

Refunds
Once we receive and inspect the returned item, we will notify you whether the refund has been approved or rejected.

If approved:

  • The refund will be issued automatically using the original payment method
  • The processing time is up to 10 business days
  • Please note that your bank or card provider may require additional time to process the refund

If more than 15 business days have passed since your return was approved, please contact us at hosmos@hosmos.co.